These terms are a working draft. Items marked [CONFIRM BEFORE PUBLICATION] require confirmed QNEXAPLUS information; items marked [LEGAL REVIEW REQUIRED] require sign-off by a qualified UK adviser before publication.
Last updated: [CONFIRM BEFORE PUBLICATION]
- Payments are for agreed QNEXAPLUS services only.
- Deposits are linked to a specific quotation, invoice, project or booking.
- Please verify the business name (QNEXAPLUS LTD) and your quotation or invoice reference before paying.
- Available methods may include secure card payment via Stripe.
- We never ask you to send card details by email or WhatsApp.
- We do not store your full card details; Stripe processes card-payment information.
- Currency is GBP unless your quotation states otherwise.
- VAT treatment follows your issued quotation or invoice.
- Larger projects may use staged or milestone payments.
- Final balances remain payable under the agreed quotation or contract.
- Failed or reversed payments do not confirm a booking.
- Please report suspected duplicate or incorrect payments promptly.
- Include your quotation or invoice reference with any payment.
We do not claim that Stripe guarantees any transaction or outcome. [LEGAL REVIEW REQUIRED]
Questions about a payment, deposit or refund
Please contact QNEXAPLUS if you have a question about a payment, deposit or refund. Include your name, quotation or invoice reference, payment date, amount and a brief description of the issue.
Please do not send full card details, security codes or card photographs by email, WhatsApp or through our contact form.
Email: enquiries@qnexa.co.uk · Phone: +44 1442 400899
How the payment process works
- You request a quotation.
- We review the work and may arrange a survey.
- We issue a written quotation or invoice.
- You review and accept the terms.
- We send a secure Stripe payment request where a deposit is required.
- Payment confirmation is issued.
- We confirm the booking or project schedule.
- Remaining payments follow the agreed quotation or project milestones.
Paying a deposit alone does not guarantee a start date before we confirm it.