How QNEXAPLUS LTD collects, uses and protects your information.
Last updated: 28 August 2026
QNEXAPLUS LTD ("we", "us", "our"), trading as QNEXA, company number 16582992, VAT number 513 2739 09, serving London and Greater London. Registered office: 71–75 Shelton Street, Covent Garden, London WC2H 9JQ, United Kingdom. Contact: enquiries@qnexa.co.uk, +44 1442 400899.
Enquiry and quotation data (name, company where relevant, phone, email); property location, postcode and address; photographs or videos you choose to upload to describe your project; correspondence; and payment-related information when you pay a deposit (see section 4). We do not collect or store full card details.
To respond to enquiries and prepare quotations (steps prior to a contract, and our legitimate interest in operating our business); to deliver agreed services and manage payments (performance of a contract); to meet legal and accounting obligations (legal obligation); and, only where you opt in, to send marketing (consent).
Card payments are processed by Stripe under its own terms and privacy arrangements. We receive confirmation of payment, amount and reference, and limited details such as the last four digits — never your full card number, which is entered directly with Stripe. We never ask for card details by email or WhatsApp, and we do not store full card details.
Only as needed: the assigned regional manager; service providers such as our website and form host, email provider, and Stripe for payments; professional advisers; and authorities where legally required. We do not sell personal data.
Where a provider processes data outside the UK, appropriate safeguards apply. Our providers are Netlify (website and form hosting) and Stripe (payments). Both operate under standard contractual clauses or an equivalent approved transfer mechanism.
Enquiry and quotation data: 12 months. Contract and financial records: as required by law. Uploaded photos and videos: 6 months, then deleted.
We use reasonable technical and organisational measures. Card data is handled by Stripe, not stored by us.
Under UK GDPR you have rights of access, rectification, erasure, restriction, objection, portability, and withdrawal of consent. Contact us to exercise these. You may also complain to the Information Commissioner's Office (ico.org.uk).
See our Cookie Policy. We do not run analytics or advertising cookies at this time.
We only send marketing if you opt in, and you can unsubscribe at any time.
