The terms governing QNEXAPLUS services, quotations and payments.
These terms are a working draft. Items marked [CONFIRM BEFORE PUBLICATION] require confirmed QNEXAPLUS information; items marked [LEGAL REVIEW REQUIRED] require sign-off by a qualified UK adviser before publication.
Last updated: [CONFIRM BEFORE PUBLICATION]
QNEXAPLUS LTD, company number 16582992, VAT 513 2739 09, Hertfordshire and London, qnexa.co.uk.
Construction, property maintenance, garden and landscaping, roof and exterior cleaning, solar services, commercial and residential cleaning, labour supply, and facilities management. Services are supplied to [CONFIRM BEFORE PUBLICATION] (consumers, businesses, or both).
Written quotations are valid for [CONFIRM BEFORE PUBLICATION] and are estimates until scope is agreed in writing; they are based on the information and access you provide.
A survey may be required before a firm quotation. Survey fees: [CONFIRM BEFORE PUBLICATION].
The agreed written scope governs the work. Anything outside it is a variation.
You are responsible for accurate information, safe and timely site access, and any necessary permissions or approvals (for example planning, landlord or freeholder consents).
Changes to scope may affect price and timing and will be confirmed in writing where practicable.
A deposit may be required to confirm a booking; larger projects may use staged or milestone payments. See our Payment Terms and Deposit, Cancellation and Refund Policy.
The balance is due per the quotation, invoice, agreed milestones or completion terms.
We are not liable for delays outside our reasonable control (see Force Majeure); we will keep you informed.
Ownership and risk in materials: [CONFIRM BEFORE PUBLICATION]. Bespoke or specially ordered materials may affect cancellation and refunds.
We may use vetted subcontractors where appropriate; we remain responsible for the contracted work.
We follow applicable health and safety requirements; you must disclose known site hazards.
See our Deposit, Cancellation and Refund Policy, including your statutory rights.
If we cancel and cannot offer a reasonable alternative, amounts paid for undelivered services are normally refunded.
Contact [CONFIRM BEFORE PUBLICATION] (complaints email); we aim to acknowledge and investigate promptly.
As set out in the Deposit, Cancellation and Refund Policy.
We do not exclude liability that cannot lawfully be excluded (for example death or personal injury caused by negligence, or fraud). Otherwise our liability is limited to the extent permitted by law. [LEGAL REVIEW REQUIRED] — no insurance limits are stated until confirmed.
Neither party is liable for failure caused by events beyond reasonable control.
Designs, plans and documents we produce remain our property until paid for in full. [CONFIRM BEFORE PUBLICATION]
England and Wales. [CONFIRM BEFORE PUBLICATION]
Nothing in these terms affects a consumer's statutory rights under the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013.
[LEGAL REVIEW REQUIRED] on final wording. No insurance limits, warranties, accreditations or guarantees are stated here.