The terms governing QNEXAPLUS services, quotations and payments.
Last updated: 28 August 2026
QNEXAPLUS LTD, trading as QNEXA, company number 16582992, VAT 513 2739 09, London and Greater London, qnexa.co.uk.
Construction, property maintenance, garden and landscaping, roof and exterior cleaning, solar services, commercial and residential cleaning, labour supply, and facilities management. Services are supplied to both consumers and businesses. Where you are a consumer, your statutory rights apply in addition to these terms and are not affected by them.
Written quotations are valid for 30 days from the date of issue and are estimates until scope is agreed in writing; they are based on the information and access you provide.
A survey may be required before a firm quotation. Site surveys are provided free of charge.
The agreed written scope governs the work. Anything outside it is a variation.
You are responsible for accurate information, safe and timely site access, and any necessary permissions or approvals (for example planning, landlord or freeholder consents).
Changes to scope may affect price and timing and will be confirmed in writing where practicable.
A deposit may be required to confirm a booking; larger projects may use staged or milestone payments. See our Payment Terms and Deposit, Cancellation and Refund Policy.
The balance is due per the quotation, invoice, agreed milestones or completion terms.
We are not liable for delays outside our reasonable control (see Force Majeure); we will keep you informed.
Ownership of and risk in materials passes to you on delivery to site. Bespoke or specially ordered materials may affect cancellation and refunds.
We may use vetted subcontractors where appropriate; we remain responsible for the contracted work.
We follow applicable health and safety requirements; you must disclose known site hazards.
See our Deposit, Cancellation and Refund Policy, including your statutory rights.
If we cancel and cannot offer a reasonable alternative, amounts paid for undelivered services are normally refunded.
Contact enquiries@qnexa.co.uk; we aim to acknowledge and investigate promptly.
As set out in the Deposit, Cancellation and Refund Policy.
We do not exclude liability that cannot lawfully be excluded (for example death or personal injury caused by negligence, or fraud). Otherwise our liability is limited to the extent permitted by law.
Neither party is liable for failure caused by events beyond reasonable control.
Designs, plans and documents we produce remain our property until paid for in full. On payment in full you receive a licence to use them for the property and purpose they were prepared for.
These terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction.
Nothing in these terms affects a consumer's statutory rights under the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013.
